The first phase of research on the phenomenon of burnout involved a lot of exploratory, qualitative field studies, which amassed many descriptions of the burnout phenomenon based on observations, interviews, case studies, and personal experience. Latent burnout profiles: A new approach to understanding the burnout experience. Used with educators, including teachers, administrators, other staff members, and volunteers working in any educational setting.ĭesigned for use with occupational groups other than human services and education, including customer service, maintenance, manufacturing, management and most other professions.įor adult students such as those enrolled in college and university programs. Includes slightly modified wording: instead of referring to “recipients”, the MBI-HSS (MP) uses the term “patients”. MBI-HSS for Medical Personnel, MBI-HSS (MP) nurses, physicians, health aides, social workers, health counselors, therapists, police, correctional officers, clergy, and others focused on helping people live better lives by offering guidance, preventing harm, and treating physical, emotional or cognitive problems. For professionals in the human services, e.g. The original and most widely used version of the MBI. This article also includes discussion of the MBI and Areas of Worklife Survey constructs in burnout. From the Maslach Burnout Inventory Manual, 1996Īn excellent review of the implications of burnout on the brain is available from the APS Observer. The consequences of burnout are potentially very serious for workers, their clients, and the larger institutions in which they interact. Workers may feel unhappy about themselves and dissatisfied with their accomplishments on the job. A third aspect of the burnout syndrome, reduced personal accomplishment, refers to the tendency to evaluate oneself negatively, particularly with regard to one's work with clients.
This callous or even dehumanized perception of others can lead staff members to view their clients as somehow deserving of their troubles. Another aspect of the burnout syndrome is the development of depersonalization, that is, negative, cynical attitudes and feelings about one's clients. A key aspect of the burnout syndrome is increased feelings of emotional exhaustion - as emotional resources are depleted, workers feel they are no longer able to give of themselves at a psychological level. Burnout is a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who work with people in some capacity.
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